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Booking Terms:

• Items cannot be removed from existing packages. However, if you don’t find exactly what you need in a package, we will gladly customize a package to suit your event requirements.
• Final payment is due no later than 3 weeks before the event. If payment is not received by this deadline, your event will be automatically canceled.
• For bookings made with less than 3 weeks until the event date, full payment is required at the time of booking to secure your reservation.

lDeposit & Cancellation Policy

All deposits and payments are non-refundable under any circumstances due to event preparation.

If you need to cancel, you may receive a credit valid for one year from your original event date. To reschedule, a new date must be booked at the time of cancellation, and a $500 deposit is required to secure it — no exceptions.

Once you’re ready to book, we’ll send over the full list of event requirements. Before the deposit is made, please provide the following details:

• Package or items you’re ordering

• Full name

• Phone number

• Event start time

• Event end time

• Event theme

• Event colors

• Event date

• Email address

• Planner’s name (if applicable)

• Name the venue is reserved under

• Copy of a valid driver’s license

These details help us ensure a smooth experience from start to finish.

If we are traveling to your event location, a service fee will apply based on the distance and specific requirements of the event.

This fee includes:

✔️ Planner coordination

✔️ Delivery

✔️ Setup

✔️ Pickup

✔️ Breakdown

Our team ensures every detail is handled with care, so you can focus on enjoying your event—wherever it may be.

Venue Service Fee (Elane & Luxor)

$250

A standard service fee applies to each event. In accordance with village guidelines, an on-site attendant is required for all events — which we will provide.

This fee covers setup, breakdown, restocking, and the presence of our dedicated event attendant to ensure everything runs smoothly.

Thank you for helping us maintain the quality and care our venues are known for.